Shipping & Returns
For any questions please contact us by emailing firstname.lastname@example.org or by calling 707-690-0211.
Wine is perishable and fragile. First and
foremost, we do everything possible to make sure your wine arrives to you
All packages are shipped using FedEx and GSO (where available) and our shipping
prices include packaging materials. Orders are
typically shipped early in the week, on Monday or Tuesday. Orders placed late
in the week are prepared and held until the following Monday unless alternate
shipping plans are communicated and confirmed with our shipping department.
Generally, we will attempt to ship your wines shortly after your order is
placed. However, in effort to protect your wine, please be aware that your
order may be held for ideal weather and shipping conditions. Inquire with
our shipping department about sending large format bottles as these require
different packaging and handling.
The delivery date for your wines will depend on
the distance from our warehouse and the day the order was received. Deliveries occur Monday through Friday (and
Saturday when using Home Delivery). You will receive an email confirmation with
tracking information from FedEx or GSO once the wines have been shipped. We
cannot request a specific time of delivery on your behalf. However, an estimate
of the delivery day and window of time can be provided. Fedex Residential Home
Delivery customers can potentially request a specific time for a fee. International shipping is possible. Rates can
be provided once the destination address and order size is supplied to our
shipping department. An adult (21 years
of age and older) signature is required at delivery. Packages will not be left
on a door step. Customers can have packages held at the local Fedex hub or
Fedex Office, visit Fedex.com with your tracking number to request this
service. Fedex/GSO will attempt to
deliver packages containing alcohol 3 times before sending it back to our
warehouse in Napa. “Return to Sender” is very costly and easily avoided if the
recipient communicates with the shipper.
During the winter and summer months, weather conditions and
longer delivery times can often result in the spoilage of your order. Expedited
delivery options tend to be worth the added expense in order to protect your
investment. We strongly advise shipping to a business to ensure that your
wines are delivered on the first attempt.
Due to ever changing direct-shipping laws and
regulations, the list of states that we ship to may change at any time. All
wines are sold in California and title passes to the buyer in California. We
will arrange for shipment on behalf of the buyer, to an address specified by
the buyer, provided that in our sole discretion we believe that such shipment
will not subject us to the risk of any sort of legal action or other harm. If a
buyer lives in a state where the direct shipment of wine may violate the law, we
will contact the buyer to discuss shipping options, which options may include
provision of an alternative shipping address in a state where the direct
shipment of wines to consumers is permitted or storage of the wines at an
acceptable third-party storage facility.
There is a 10% re-stocking fee for all canceled orders.
Generally speaking we are unable to accept returns of wine. We will, however, evaluate
every inquiry on a case by case basis.
We take every step ensure the wines we sell have excellent provenance. In instances
whereby MRTC made an error (for example, wrong vintage, wrong wine, etc.), we will
organize a return, refund, credit and/or exchange.
MRTC is also unable to credit for “corked” or TCA tainted wines since this is completely out
of our control and an issue which should be addressed with the producer. If MRTC has a
direct line to the producer, we will make an inquiry on your behalf.